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Your water supply

In case of emergency, telephone the housing department without delay.

Main stopcock

You should find out where the main stopcock is so that you can turn it off quickly in an emergency. There is normally one inside the property and one situated externally.

When your water supply has been turned off you will not be able to draw off any hot water once your tank is empty. You should therefore damp down or turn off the boiler straightaway to prevent damage to the cylinder and boiler.

Burst pipes

To stop the water flowing from a burst pipe, shut down the main stopcock and open all taps to run off water from the pipes and tank.

Back boilers

If you have a back boiler and hear it bubbling or boiling, damp down the fire and let it go out. You should telephone the housing department immediately.

Taps

Over-tightening of taps causes the washer to wear out more quickly than necessary. Remember to turn the water supply off at the appropriate stopcock before replacing the washer.