District Council
Customer focus inspection
Documents for Audit Commission customer focus inspection
This page contains the documents requested by the Audit Commission for a Customer Focus inspection of the council. All documents are PDF unless otherwise stated.
Key Lines of Enquiry
Best Value Performance Plan/Corporate Plan
Corporate PlanCommunity Plans
Community Strategy - Amesbury 306kb Including Stonehenge- Southern Community Area Plan 451kb
- Community Strategy - Mere 501kb
- Nadder Valley Community Area Plan 265kb
- Four Rivers Community Area Plan 614kb
ICT/e-gov strategy
Information Management Strategy
IEG4/IEG self-assessment against ODPM outcomes
Access to services reviews
- Customer Care and Communications Best Value Review 115kb
- Development Control - Audit Commission report 2003 402kb
- Services to Older People Best Value Review 402kb
- Facilities - Sports and Leisure Best Value Review 101kb
- Balanced Housing & Decent Homes Best Value Review 1.4mb
- Corporate & Support Services Best Value Review 1.4mb
- Housing Repairs Best Value Review 627kb
Results of public consultations
People's voice consultations
- Licensing changes 110kb
- BVPI household survey 462kb
- Budget workshop 348kb
- Salisbury Panel 125kb
- Tomorrow's Voice survey - Summer 04 615kb Wiltshire-wide young people consultation
- Tomorrow's Voice focus groups - Jan 04 121kb Wiltshire-wide young people consultation
Social Inclusion Strategy
Customer Survey results
- Waste Management Charter Mark letter 52kb
Waste Management Charter Mark report 260kb- Housing Services Charter Mark report 1.3mb
- Citizen Survey: Jan 2005 315kb
Customer Access Strategies
- Customer Access Strategy 339kb
- Customer Service Provision in Rural Areas 95kb
- Audit Commission Service Description 56kb
Communications and Consultation Strategy
- Communications Strategy 365kb
- Consultation Strategy 432kb
Complaints/Compliments procedure Marketing Plan
- Portfolio Plan: Community and Housing 244kb
- Portfolio Plan: Environment and Transport 205kb
- Portfolio Plan: Planning and Economic Development 207kb
- Portfolio Plan: Resources 321kb
- Communications plan for Park and Ride 83kb
Partnership Strategy
- Wiltshire and Swindon Customer Services Programme - Partnership Paper 56kb
- Customer Services Partnership Steering Group - Terms of Reference 25kb
Service Plan, and training and development plans Customer services
Customer services
- HR Strategy 150kb
- Workshops programme 47kb
- Learning logs 57kb
- Training schedule 49kb
- Gold 1 - dealing with difficult customers 39kb
Gold 1 - dealing with difficult customers presentation 392kb
Corporate
- Training Plan 2005 196kb
Performance reports
- Performance Monitoring report to Cabinet Sept 04 170kb
- Performance Monitoring report to Cabinet Nov 04 138kb
Transforming the customer experience
- Customer care charter 54kb
- Customer Care Programme PID 272kb
Customer Services workplan gantt chart 23kb- Integrated Change Programme progress report July 04 154kb
- Integrated Change Programme progress report July 03 154kb
- New contact centre - research report November 03 847kb
Procurement strategy and e-Procurement work
- Procurement strategy 308kb
- e-Procurement draft PID 195kb
Related information
Useful links
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Information:
Contact details:
Telephone:
01722 434451
email:
performance@salisbury.gov.uk...
Postal address:
Democratic Services
Salisbury
District Council
PO Box 2117
Salisbury
SP2 2DF
